Cart
0
Shipping & Returns
We get excited to bring new deals to you every week — and we want you to love everything you order. If you ever need to return something, here’s exactly how it works, plus the rates, carriers, and rules for every shipment we send out.
10 DaysTo Report An Issue
30 DaysTo Return
15%Possible Restocking Fee
$19.99Firearm Base Rate
Return Policy · Revised 9.25
Here’s How Returns Work
We want the process to be as smooth as possible. Start by letting us know what’s wrong — most issues are easy to resolve.
Return Eligibility
- Report any issue within 10 days of receiving your order
- Returns must be received within 30 days of reported issues
- New items must be in original packaging with all parts, tags, accessories, and paperwork
- Surplus or used items must be in the same condition they were received
Ineligible For Returns
- AS-IS or CLEARANCE items are final sale
- New items under manufacturer warranty — contact the manufacturer directly
- Any item after 90 days from the original order date
- Ammunition is not eligible for returns
- Merchandise that has been modified or altered
- Shipping costs are non-refundable
Important: FFL Transfers
You must inspect your firearm thoroughly before accepting the transfer from the dealer. No returns or exchanges can be made once the transfer is complete. We do not reimburse, refund, or cover the cost of transfer fees.
The Details
General Return Terms
Contact First
If you’re unsatisfied with your order, reach out and we’ll make it right. Exchanges and replacements are subject to availability.
Store Credit Is Fastest
Store credit makes your funds available for use sooner. Bank refunds are processed daily Monday–Friday and availability varies by institution.
Restocking & Shipping
Refunds may be subject to a 15% restocking fee. We do not issue return labels or cover return shipping. Packages returned to sender are subject to additional shipping fees.
Lost & Damaged
Shipping Issues
Report shipping errors and issues within 10 days of delivery. We’ll handle the claim process and replace items as needed, subject to availability.
Marked Delivered But Missing
If your package shows delivered and you didn’t receive it, we must submit a claim before replacing the order. This typically adds 5–7 business days before a replacement can ship.
Delivered Damaged
Include photos when you report the damage. We need clear pictures of:
- Package before opening
- Visible damage on the outside
- Tape that’s ripped, busted, or retaped
- Packing supplies inside
- The damaged items themselves
- Everything else received in the package
Please Note: Disputed Charges
If you dispute charges due to non-delivery, we’re unable to replace or provide other solutions per our merchant agreements. Contact us for a resolution first — if you’re unsatisfied, we will refund you.
RMA Process
Starting A Return
Contact Customer Service
Call 1-800-950-1231 or email info@centerfiresystems.com. Include your order number and photos or video of the issue.
Receive Your RMA
You’ll get a confirmation email with your RMA number. Write it clearly on the outside of the return box.
Ship It Back
You’re responsible for return shipping unless arranged. We recommend UPS or FedEx and sharing the tracking number. Ship to 132 Corporate Drive, Frankfort, KY 40601.
Inspection & Resolution
Once received, your return is inspected and verified — typically within 24 hours. Upon approval, we process your refund or exchange and notify you of the outcome.
Shipping Policy
Rates & Delivery
Shipping is calculated at checkout from the items in your cart. The rates below stack when an order contains multiple shipping groups. Taxes may apply to shipping where required by state law.
Firearms
$19.99 per handgun, $19.99 per long gun, and $19.99 for the first receiver, plus $5.00 for each additional receiver in the order. Firearm charges stack with accessory and ammo charges when those items are in the same order.
Accessories, Gear & Surplus
A flat $14.99 accessory rate applies when the order contains any accessories, gear, or surplus, whether it includes one item or several. This rate stacks with firearm and ammo charges.
Ammunition
Standard ammo under 499 rounds ships at a flat $19.99 for any quantity of standard ammo in the order. Bulk ammo ships at $19.99 per physical case, so each case quantity counts separately. Ammo charges stack with the other shipping groups.
The Fine Print
Carriers, Delivery & Limits
Methods & Carriers
We ship UPS, FedEx, and USPS Priority Mail depending on the items. Method is determined by Centerfire Systems. For special shipping requirements, call 1-800-950-1231.
Delivery & Signatures
- Firearms and C&R shipments may require a direct signature at delivery
- Ammunition may require an indirect signature at delivery
- Eligible Alaska and Hawaii orders are charged a flat $100 shipping rate
- We can ship to P.O. boxes depending on order size
- Some rural FedEx packages are handed off to USPS — adding 1–3 days
Address Verification
If your billing and shipping addresses don’t match, orders may take 1–2 additional days to verify before shipping. This doesn’t apply to firearm orders shipping to FFL dealers.
Restrictions
We do not ship internationally or to APO/FPO addresses. All orders must follow our restrictions policies. Customers are responsible for knowing and following local law.