Need Help?


Below are some of the questions we are asked most frequently. If you have other questions, please feel free to email us at For immediate assistance please call 1-800-950-1231 Monday thru Friday 9 a.m. to 6 p.m.

How do I buy a gun online?

The process is pretty simple. The key to buying a gun online is having it shipped to a local dealer. This dealer has to have an FFL, which is a Federal Firearms License. In order for us to ship a gun to a dealer, we must have a copy of their FFL on file.

Gun stores, pawn shops and sporting goods stores typically have FFLs, but you should contact them directly to confirm that they accept transfers. We make finding a dealer easy for you by showing you the ones in your area on our FFL Locator page.

Once you find a gun you like, add it to your cart. As you go through our checkout process, you will be prompted to look up the FFL of your dealer. You or your dealer will need to send us a copy of their FFL for our file. FFLs can be emailed to or faxed to 859-873-1842.

After the gun arrives at your dealer, you will be able to pick it up there. You will be required to pass a background check and pay a transfer fee. You will fill out a form and the dealer will check your information with the FBI while you wait. There may be other rules and regulations in your area -- please check with your dealer for state or local requirements.

Can you ship a gun directly to my house?

No, all firearms must be shipped to a licensed dealer (someone who has a Federal Firearm License.)

Is Your Firearm Shipment Aligned with FFL and C&R License Address Verification Requirements?

Pursuant to our firearm shipment policy, it is mandated that any firearm be dispatched to the address indicated on the recipient's Federal Firearms License (FFL) or Curios & Relics (C&R) license. In compliance with this requirement, we authenticate the FFL address utilizing the United States Federal Government's FFLeZCheck System for all transactions. Should the address fail to appear within the "FFLeZCheck" system, we shall refrain from sending the firearm and kindly request that you select an alternative FFL holder. Given that C&R orders are unable to be verified through the "FFLeZCheck" system, it is necessary to send all C&R eligible orders to the address specified on the license.

How can I send my FFL to you?

You can either email it to, fax it to 859-873-1842, or you can attach it to your order when you check out.

How much does it cost to transfer a gun?

Most dealers charge you a fee to transfer a gun. The amount is set by the dealer, not Centerfire Systems, and will vary. On average, you might expect to pay around $25. Ask your dealer for the most accurate information.

How can I check the status of my order?

You can check on your order status simply by logging into your account. Once you log in, click on the My Account icon at the top then click View Order History.

If your order has been shipped, you will see it noted with a tracking number. Click on the tracking number to track your package.

How can I find out if you’ve received my order?

Once you have submitted your order, a confirmation page will be displayed with your order number. You will also receive an email confirmation.

How can I contact you?

We offer great customer service by phone. Just call 1-800-950-1231 to speak to one of our friendly sales staff, Monday through Friday, 9:00 a.m. - 6:00 p.m. and Saturday 9 a.m. to 2 p.m. EST. You can also email us anytime at

Can I pick up my website order in your store?

Yes, if you're a local customer, you can pick up your order in our Versailles, Kentucky, store for free and save on shipping charges. To do this, simply select "In-Store Pickup" at checkout. Please allow 2-3 business days for your items to arrive in the store before trying to pick up your order. We will contact you when your order has arrived. We are located at 102 Fieldview Drive, Versailles, KY. See Directions

Can I cancel or add to an order once it's been submitted?

Orders are processed immediately, therefore we are not able to cancel or change your order once you have placed it.

Why do you require a signature for Ammunition?

Signature on ammunition serves as a safeguard against liability concerns, ensuring responsible handling and legal possession. It also helps deter theft and provides assurance that the ammunition reaches the intended recipient securely and legally.