Returns Policy
Please call 1-800-950-1231 prior to sending back your item(s). You will receive instructions from the customer service representative. You will need your order number. This number must be written on the outside of the box.
Please ship all returns to the following address: 132 Corporate Drive Frankfort, KY 40601
Please inspect all firearms thoroughly when picking them up from the dealer before proceeding with the transfer. We do not accept returns after the firearm has been transferred.
We do not accept returns on ammunition.
We do not accept returns after 90 days for any item. Package discrepancies or damages must be made within 10 days of delivery of merchandise. All claims for damaged/defective items must be reported within 10 days of receiving the products for eligibility of return or replacement. All returns may be subject to a 15% restocking fee. You will be responsible for return shipping charges unless prior arrangements have been made with Centerfire Systems.
We are not a warranty repair station for any manufacturer. If you have a warranty issue, you must contact the manufacturer directly.
Shipping
This total is calculated for you at checkout, but if you'd like to get an estimate of what your shipping charges will be, an explanation is below.
FIREARMS - Standard shipping is $19.99 per firearm.
AMMUNITION - A flat rate of $14.98 will be applied to orders containing any quantity of ammunition, unless purchased in a bulk amount. ($19.99 per each ordered for a Bulk/Case of ammo). Per company policy, a Direct Signature Required (DSR) is required on all ammunition orders. This means you will have to sign for your package!
ACCESSORIES, GEAR AND/OR SURPLUS - Orders totaling $49.99 or less will be charged $9.99 flat rate for shipping. Orders totaling $50.00 or more will be charged $12.99 flat rate for shipping.
We ship UPS, FedEx, and USPS Priority Mail, depending upon items being ordered. Method of shipment is determined by Centerfire Systems. If you have special shipping requirements, call us to discuss your options at 1-800-950-1231.
Orders going to the continental US:
Please note that ammunition orders require an adult signature at the time of delivery.
We can ship to PO boxes depending on order size.
In some rural areas, FedEx packages are handed off to the United States Postal Service for final delivery. This may add 1-3 days to your delivery time.
If your billing address does not match your shipping address, orders may require 1-2 additional days of verification time before shipping. This verification time does not apply to firearms orders shipping to FFL dealers.
We do not ship internationally or to APO/FPO addresses. All orders must follow our restrictions policies. The customer is responsible for following all laws in their location.
If you have any questions, please call 1-800-950-1231 Monday-Friday 9 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. ET. We are closed on Sunday. The retail store is open M-F 10 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m.