Shipping & Returns

Return Policy
(Revised 9.25)

We take pride in offering you the military surplus, firearms and accessories you want! We get excited to bring new deals to you each week and hope that you love everything you get from us. Occasionally, you may find the need to return something, and we want to make that process as smooth and easy as possible.

• •  Return Eligibility

  • •  To be eligible for return, any issues MUST be communicated within 10 days of receiving your order.

  • •  Returns must be received within 30 days of reported issues.

  • •  New items must be in the original packaging, with any parts, tags, accessories, or original paperwork included.

  • •  Surplus or used items must be in the same condition as received.

• IMPORTANT NOTE ABOUT FFL TRANSFERS: You must inspect your firearm thoroughly before accepting the transfer from the dealer. No returns or exchanges can be made once the transfer is complete. We do not reimburse, refund, or otherwise cover the cost of transfer fees.

• •  Ineligible for Returns

  • •  Items marked AS-IS or CLEARANCE are FINAL SALE and are not eligible for return. These are last chance items. They may not be for everyone, and that’s ok! Make sure to read the description and call if you have questions before purchasing a last chance item.

  • •  New items under a manufacturer’s warranty MUST go through the manufacturer. We are, unfortunately, unable to service, repair, or exchange any items that have a manufacturer warranty.

  • •  No returns, refunds, or exchanges on any item after 90 days from the date of the original order.

  • •  Ammunition is not eligible for returns.

  • •  Shipping costs are non-refundable.

  • •  Merchandise that has been modified, altered, or otherwise varies from the original condition it was sent in is not eligible for a refund.

• •  General terms for returns

  • •  If for any reason you are unsatisfied with your order, please contact us so we can make it right.

  • •  Exchanges and replacements are subject to availability which varies by item and stock levels.

  • •  Store-credit makes your funds available for use sooner.

  • •  Refunds are processed daily, Monday through Friday, not on demand, and fund availability will vary by bank or financial institution.

  • •  Refunds may be subject to a 15% restocking fee.

  • •  We do not issue return labels or cover the cost of return shipping.

  • •  Orders Returned to Sender (due to No Signature or Incomplete Address, etc.) will be subject to additional shipping fees.

• •  Lost delivery or damaged in shipping

  • •  Shipping errors and issues MUST be reported within 10 days of delivery.

  • •  We will handle the shipping claim process and replace items as necessary, subject to availability.

  • •  If your package is marked delivered and you did not receive it, we must submit a claim prior to replacing your order. This will likely cause a delay of up to 5–7 business days before replacements can be shipped out again.

  • •  If your package was delivered damaged, and/or your contents broken, you MUST include pictures of damages. Suggested pictures are:

    • •  Package before opening

    • •  Noticeable damages on outside of package

    • •  Taping that has been ripped, busted or retaped

    • •  Packing supplies in the package

    • •  Damaged items

    • •  All items received in package

• PLEASE NOTE: If you dispute charges due to non-delivery, we are unable to replace or provide any other solutions per merchant agreements. Please contact us for a resolution – if you are unsatisfied, we will refund you.

• •  RMA Process – Initiating a return

  • •  Call or email our customer service team to report your issue. We will problem solve for you and get you started with the returns process as needed.

    • Phone: 800.951.1231

    • Hours: Monday – Friday 9:00am – 5:00pm & Saturday 9:00am – 2:00pm

    • Email: info@centerfiresystems.com

    • •  Please include your order number and pictures or videos of the issue in emails.

  • •  You will receive a confirmation email with your RMA number. Please make sure this is written visibly on the outside of the box.

  • •  You will be responsible for return shipping charges unless prior arrangements have been made. We recommend using UPS or FedEx.

  • NOTE: Providing us with the tracking number may help to expedite receiving.

  • •  Please ship all returns to: 132 Corporate Drive Frankfort, KY 40601

  • •  Once your return is received, it will undergo inspection and troubleshooting for verification and accuracy. This process may take up to 24 hours.

  • •  Upon approval, your reimbursement or exchange will be processed, and you will be notified of final outcomes.

Shipping Policy

This total is calculated for you at checkout, but if you'd like to get an estimate of what your shipping charges will be, an explanation is below.

• •  Rates

  • •  FIREARMS – Standard shipping is $19.99 per firearm.

  • •  AMMUNITION – A flat rate of $14.98 will be applied to orders containing any quantity of ammunition, unless purchased in a bulk amount. ($19.99 per each ordered for a Bulk/Case of ammo). Per company policy, a Direct Signature Required (DSR) is required on all ammunition orders. This means you will have to sign for your package!

  • •  ACCESSORIES, GEAR AND/OR SURPLUS – Orders totaling $49.99 or less will be charged $9.99 flat rate for shipping. Orders totaling $50.00 or more will be charged $12.99 flat rate for shipping.

• •  Methods & Carriers

  • •  We ship UPS, FedEx, and USPS Priority Mail, depending upon items being ordered. Method of shipment is determined by Centerfire Systems. If you have special shipping requirements, call us to discuss your options at 1-800-950-1231.

• •  Orders to the Continental U.S.

  • •  Ammunition orders require an adult signature at the time of delivery.

  • •  We can ship to PO boxes depending on order size.

  • •  In some rural areas, FedEx packages are handed off to the United States Postal Service for final delivery. This may add 1–3 days to your delivery time.

• •  Address Verification

  • •  If your billing address does not match your shipping address, orders may require 1–2 additional days of verification time before shipping. This verification time does not apply to firearms orders shipping to FFL dealers.

• •  Restrictions

  • •  We do not ship internationally or to APO/FPO addresses. All orders must follow our restrictions policies. The customer is responsible for following all laws in their location.

• •  Questions & Hours

  • •  Call 1-800-950-1231 Monday–Friday 9 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. ET. We are closed on Sunday.

  • •  The retail store is open Monday–Friday 10 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m.