Below are some of the questions we are asked most frequently. If you have other questions, please feel free to email us at info@centerfiresystems.com. For immediate assistance please call 1-800-950-1231 Monday thru Friday 9 a.m. to 6 p.m.
The process is pretty simple. The key to buying a gun online is having it shipped to a local dealer. This dealer has to have an FFL, which is a Federal Firearms License. In order for us to ship a gun to a dealer, we must have a copy of their FFL on file.
Gun stores, pawn shops and sporting goods stores typically have FFLs, but you should contact them directly to confirm that they accept transfers. We make finding a dealer easy for you by showing you the ones in your area on our FFL Locator page.
Once you find a gun you like, add it to your cart. As you go through our checkout process, you will be prompted to look up the FFL of your dealer. You or your dealer will need to send us a copy of their FFL for our file. FFLs can be emailed to ffl@centerfiresystems.com or faxed to 859-873-1842.
After the gun arrives at your dealer, you will be able to pick it up there. You will be required to pass a background check and pay a transfer fee. You will fill out a form and the dealer will check your information with the FBI while you wait. There may be other rules and regulations in your area -- please check with your dealer for state or local requirements.
No, all firearms must be shipped to a licensed dealer (someone who has a Federal Firearm License.)
You can either email it to ffl@centerfiresystems.com, fax it to 859-873-1842, or you can attach it to your order when you check out.
Gun stores, pawn shops and sporting goods stores typically have FFLs, but you should contact them directly to confirm that they accept transfers. We make finding a dealer easy for you by showing you the ones in your area on our FFL Locator page. You will choose a dealer during the checkout process if you are ordering a firearm.
Most dealers charge you a fee to transfer a gun. The amount is set by the dealer, not Centerfire Systems, and will vary. On average, you might expect to pay around $25. Ask your dealer for the most accurate information.
You can check on your order status simply by logging into your account. Once you log in, click on the My Account icon at the top then click View Order History.
If your order has been shipped, you will see it noted with a tracking number. Click on the tracking number to track your package.
Once you have submitted your order, a confirmation page will be displayed with your order number. You will also receive an email confirmation (so long as you provided your email address).
You can track your package by logging into your account. Once you log in, click on the My Account icon, then click View Order History and you can see a list of all of your orders.
In the Shipping Status column, if your order has been shipped, you will see it noted with a tracking number. Click on the tracking number to track your package.
You can track your package by logging into your account. Once you log in, click on View Your Order/Billing History (or just scroll down the page) and you can see a list of all of your orders.
If your order has been shipped, you will see it noted with a tracking number. Click on the tracking number to track your package.
For your security, we do not have access to your password. You can reset it yourself by clicking the log-in button at the top of the home page near the search bar. After that, you'll click the "Forgot your Username or Password" link and enter your username and email address; then click submit. You will receive an email with a link to reset it. Please note: Passwords must be at least 10 characters in length and include an upper and lower case letter as well as a number.
No, it is not required, but we highly recommend that you do. Having an account has many benefits.
If you still don't want to create an ccount, then you can check out without one. Simply choose to check out as a guest at checkout.
We offer great customer service by phone. Just call 1-800-950-1231 to speak to one of our friendly sales staff, Monday through Friday, 9:00 a.m. - 6:00 p.m. and Saturday 9 a.m. to 2 p.m. EST. You can also email us anytime at info@centerfiresystems.com. For more options, please check out our Contact page.
You must be 18 years old to order from Centerfire Systems.
You must be 21 years old to order ammunition or handguns.
We are primarily a mail order company, but we do have a store that you can come into and browse a limited selection of items. We do not carry every item in the store that is available on the website; however, you may select "In-Store Pickup" at checkout. Please allow 2-3 business days for your items to arrive in store. We will contact you when your order has arrived.
Yes, if you're a local customer, you can pick up your order in our Versailles, Kentucky, store for free and save on shipping charges. To do this, simply select "In-Store Pickup" at checkout. Please allow 2-3 business days for your items to arrive in the store before trying to pick up your order. We will contact you when your order has arrived. We are located at 102 Fieldview Drive, Versailles, KY. See Directions
We accept Visa, American Express, MasterCard and Discover.
We do NOT accept personal checks.
Please call 1-800-950-1231 for a Return Merchandise Authorization Number (RMA) prior to returning anything. You will receive instructions from the customer service representative. The RMA must be written on the outside of the box.
Please inspect all firearms thoroughly when picking them up from the dealer before proceeding with the transfer. We do not accept returns after the firearm has been transferred.
We do not accept returns on ammunition.
We do not accept returns after 90 days for any item. Package discrepancies or damages must be made within 10 days of delivery of merchandise. All returns may be subject to a 15% restocking fee. You will be responsible for return shipping charges unless prior arrangements have been made with Centerfire Systems.
We are not a warranty repair station for any manufacturer. If you have a warranty issue, you must contact the manufacturer directly.
We are not a warranty repair station for any manufacturer. If you have a warranty issue, you must contact the manufacturer directly.
Our website gives a fairly accurate count of how many items are in stock on each product page. There may be times an item is oversold due to web orders crossing with phone orders. Feel free to call 1-800-950-1231 at any point to verify the quantity in stock.
At this time, we are not accepting backorders. However, you can sign up on the product page for an email to notify you when the item is in stock again, and you will hear from us when we have more in stock.
We do not collect sales tax on orders shipped outside of Kentucky. Kentucky sales tax is 6%.
Orders are processed immediately, therefore we are not able to cancel or change your order once you have placed it.
Sorry, we do not ship outside the USA.
We cannot sell a firearm to a person who lives in a state/area where there are restrictions in place. As a convenience to our customers, we make every effort to provide an up-to-date list of state restrictions; however, it is your responsibility to know the laws of your area. If you are attempting to purchase an item that has restrictions in your area, you should receive an error when you add it to your cart. We reserve the right to cancel orders if they do not follow our restrictions policy.